Service & support · Tajikistan
Laptop diagnostics and repair in Dushanbe: power, overheating, screens and keyboards. We agree on the work and cost after inspecting the device.
01 / Service scope
Will it not start, does it overheat, or has it stopped charging? Similar symptoms can indicate different faults. Diagnosis comes first.
We investigate the cause rather than replacing parts at random.
Describe whether indicator lights come on, the fan can be heard and an image appears. This helps prepare for diagnosis but does not replace an inspection.
We check cooling and stability.
We check possible causes of instability and the cooling system’s condition. Preventive work, consumables and any component replacement are agreed after inspection.
We distinguish adapter, battery and connector problems.
It is important to distinguish between faults in the adapter, battery, connector and power circuits. Compatibility and replacement availability depend on the exact laptop model.
We discuss compatible replacements or upgrades.
We discuss replacing damaged components, adding memory and installing an SSD. Upgrade options depend on the device’s design and component compatibility.
02 / Process
Model, symptoms and important data.
Provide the model, symptoms, recent damage and the importance of your files. If liquid has entered the device, tell us before handover and avoid repeatedly trying to switch it on.
Cause, options and price.
Diagnostics and consultation are free. After inspection, we explain the cause, available options, required parts, repair cost and expected timing. Additional work follows your agreement.
Only the approved scope.
Only approved operations are carried out. Additional faults or different parts require separate approval.
We check the agreed functions.
Operation is checked against the agreed task. At handover, we discuss the work performed, recommendations and applicable warranty terms.
03 / Result
At handover, check the original fault, agreed functions and included accessories. Operating system and file operations are discussed separately from component replacement.
04 / Pricing
Diagnostics and consultation are free. Repair cost depends on the exact model, faulty component, compatible replacement and result checks. Parts and additional work are agreed before proceeding.
We handle enquiries from almost all of Tajikistan. For a repair, agree the handover location, delivery options and return in advance. Listing a service does not mean a technician can visit any locality without prior agreement.
05 / Useful information
A photo of the model, damage or on-screen message helps clarify your enquiry. The repair scope and price are determined after inspection; similar symptoms can have different causes.
Tell us whether the problem involves charging or power. Agree which accessories to bring: testing with your own adapter may help identify the cause.
Before handing over the device, tell us about important data and available backups. File access, operating-system reinstallation and data transfer must be agreed separately. Data preservation cannot be promised for every hardware fault.
This depends on the laptop’s design, interfaces, available slots and supported capacity. We first check the exact model, then discuss a compatible configuration and whether the system needs to be transferred.
Timing depends on diagnosis, the work involved and the availability of a suitable part. The expected timeframe is discussed for your device; a single repair time for every fault would be misleading.
Confirm warranty terms and duration before approving the repair. They depend on the work, part and operating conditions; no universal warranty period is stated here.
Hardware replacement and operating system work are separate operations. Reinstallation or data transfer is discussed separately; tell us in advance what must be preserved.
Diagnostics and consultation with a service engineer are free. Repairs, consumables and parts are priced separately after inspection and agreement on the work.
The engineer call-out within the city is free. Address, timing and the possibility of on-site work are agreed in advance; repairs and parts are not automatically included.
Let’s discuss the next step
State the laptop model, symptoms, when the fault started and your city. Mention important data and backups; do not send passwords or files through the form.
+992 44 655 00 00info@nekon.tj
