Telephony
Specify staff count, external lines and simultaneous calls. Describe forwarding, recording requirements and your current carrier.
OUR SERVICES
Office telephony
Communications equipment and solutions. Scope and configuration are discussed individually.
The whole call journey matters.
Before selecting phones, map incoming calls: who answers, how calls transfer and what happens after hours. Check scenarios with your operator and connection.
01Incoming call
02Routing
03Employee
04Follow-up
What this service covers
Connecting inside and outside the office
Telephony should help staff answer and route calls. Planning considers extensions, incoming-call distribution, workstations and existing network equipment. Capabilities depend on the selected PBX and carrier terms.
WHERE WE START.
Specify staff numbers, simultaneous calls and existing phone numbers. Explain who answers incoming calls and how they should be routed. If a system is already in place, send the PBX and telephone models.
WHAT WE AGREE ON.
We agree on call routing, devices and workstation configuration. We test the main calling scenarios and system administration process. Additional features are included only after compatibility is checked.
QUESTIONS ABOUT THIS SERVICE
Can existing phones be retained?
That depends on the connection type and compatibility with the selected PBX. Device models should be checked before purchasing equipment.
What is needed for IP telephony?
Alongside phones and a PBX, the network, device power and carrier connection requirements matter. These parts are planned together.